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Shipping costs for orders within Canada & the US are $14.99 CAD. Orders over $50 are shipped free within Canada. Orders over $200.00 CAD are shipped free worldwide (price is adjusted after checkout). For all international orders, shipping charges will be applied at cost during processing. All orders are shipped via Air Mail unless otherwise requested. Your order will be shipped within 2 business days. If you are in the US or Canada you should receive it in 5 to 9 working days. For overseas orders we cannot guarantee delivery faster than 2 weeks but most of our overseas shipments reach their destination in 6-10 working days
We can ship your package any way you desire, but if you are requesting a different mode of shipping than Air Mail (for example UPS overnight service) you will have to cover extra charges for what the shipping company will be charging us for the service of your choice. Extra charges are applied when your order is processed. Please call 1-800-665-0039 or e-mail info@saltspringspa.com.
Returns
We will gladly replace any item damaged during shipping or refund your original purchase price for that item when we receive your returned damaged products. (Shipping cost of the returned damaged product will also be covered by us. Please ship damaged product back via Air or Regular Mail).
If the products are in original package and were not opened or used and you want to return them for any reason - you can send them back to us for a refund within 3 weeks of your purchase. Returns for a refund are subject to a 15% restocking fee. This amount will be deducted from your refund. If your shipping was free, only the cost of shipping will be deducted from your refund.
Due to the nature of the products we sell, we do not offer a money-back return policy for the products that were opened and used. |
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